Privacy Policy

Privacy Policy for Deep Cleaning Solutions

Last Updated: July 14, 2026

At Deep Cleaning Solutions, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cleaning services or visit our website. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.

1. Information We Collect

We collect information that you provide directly to us when you:

Register for our services
Request a quote
Schedule a cleaning service
Contact our customer support
Complete forms on our website
Subscribe to newsletters or marketing communications

The types of information we may collect include:

Personal identification information (name, email address, phone number, postal address)
Payment information (Phonepe details, transaction records)
Property information relevant to cleaning services
Service preferences and special instructions
Communication records between you and our team

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

Provide, maintain, and improve our services
Process and complete transactions
Send you service confirmations and updates
Send administrative messages related to your account or services
Respond to your comments, questions, and requests
Communicate with you about products, services, offers, and events
Provide customer support
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent transactions and other illegal activities
Comply with legal obligations

3. Information Sharing and Disclosure

We may share your information with:

Employees and cleaning professionals who need access to provide services
Service providers who perform services on our behalf (payment processing, customer support, data analysis)
Professional advisors, such as lawyers, auditors, and insurers
Government authorities if required by law or to protect our rights

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Data Protection Rights

Under the Digital Personal Data Protection Act, 2023 (DPDPA) of India, you have the right to:

Right to Access Information — Obtain a summary of the personal data we hold about you and how it is being processed (Section 11, DPDPA).
Right to Correction and Erasure — Request correction of inaccurate or incomplete personal data, or request erasure of personal data that is no longer necessary for the purpose it was collected (Section 12, DPDPA).
Right to Grievance Redressal — Raise a complaint regarding our handling of your personal data and receive a response within a reasonable timeframe (Section 13, DPDPA).
Right to Nominate — Nominate another individual to exercise these rights on your behalf in the event of your death or incapacity (Section 14, DPDPA).

To exercise any of these rights, contact our Grievance Officer using the details in Section 13 of this Policy.

5a. Account Deletion

You may request permanent deletion of your account and personal data at any time by visiting the Delete My Account option on your profile page and confirming your password.

Upon submitting a deletion request:

A 7-day grace period begins. Your account remains accessible for login, viewing order history, and cancelling the deletion request during this time.
You will not be able to place new orders or submit enquiries during the grace period.
If you change your mind, you can cancel the deletion request at any time before the 7 days expire from your profile page.
After 7 days, your account and all associated personal data — name, email, phone, saved addresses, wishlist, blog comments, blog likes, and login sessions — will be permanently deleted and cannot be recovered.

What is retained after deletion: Order records — including the name, email, phone number, and address associated with each order at the time of booking — are retained for 8 years from the date of the order, as required under the Central Goods and Services Tax Act, 2017 (Section 36), for tax and accounting compliance. This information reflects a snapshot of your details at the time of that specific order and is no longer linked to your user account — it cannot be used to access, restore, or identify your deleted account. This retention is a lawful exception to the right to erasure under Section 12(5) of the Digital Personal Data Protection Act, 2023.

6. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies on our website to collect information about your browsing activities. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

7. Third-Party Links

Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to read the privacy policy of every website you visit.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Marketing Communications

We may send you marketing communications about our products and services that we believe may be of interest to you. You can opt out of these communications at any time by:

Following the unsubscribe instructions included in each marketing email
Contacting us directly with your request

11. Data Retention

We retain most personal information only as long as your account is active. If you delete your account, that information is erased immediately, except as described below (see Section 5a).

The exception is order and transaction data: name, email, phone, address, and payment details recorded on an order are retained for 8 years from the date of that order, as required under the Central Goods and Services Tax Act, 2017 (Section 36), for tax and accounting compliance. After this period, this information is permanently removed from our systems.

12. International Data Transfers

Your information may be transferred to and processed in India where our servers are located. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to India and the processing of your information in India.

13. Grievance Officer & Contact Information

In accordance with the Digital Personal Data Protection Act, 2023, we have designated a Grievance Officer to address any concerns regarding the processing of your personal data.

Grievance Officer: [Name to be added]
Deep Cleaning Solutions
Shop no.3, Rajdhani Complex, Near Shankar Maharaj Math, Balaji Nagar, Pune, Maharashtra 411043
+91 8485854972
contact@deepcleaningsolutions.in

We will acknowledge and respond to any grievance within the timeframe prescribed under applicable law.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.